FAQ
What is Cookingdom?
Cookingdom is a UK-based website helping you understand your options when choosing kitchen appliances. We’re currently preparing our appliance range.
What do your buying guides cover?
Our guides cover range cookers, built-in ovens and hobs, explaining sizes, fuel types and features to help you plan your purchase.
Where can I find delivery and installation details?
Our delivery and installation arrangements are still being finalised. We’ll publish confirmed details as our appliance range becomes available.
Where can I find warranty information?
Warranty details will be provided for each appliance when our range is available. Check the specific product information before buying.
How can I contact Cookingdom?
Email contact@cookingdom.co.uk or call 03338806265. Our opening hours are Monday to Friday, 9am–6pm, and Saturday, 10am–4pm. We’re closed on Sundays and bank holidays.
Ordering
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can pay using all major credit and debit cards, PayPal, and other popular payment methods.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to make changes once your order has been dispatched.
Do you offer gift wrapping?
Yes! We offer gift wrapping on most items. Simply select the gift wrapping option at checkout and we'll take care of the rest.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 3-5 working days. Express delivery (next working day) is available at checkout for an additional charge. Delivery times may vary during busy periods.
How much does shipping cost?
We offer free standard shipping on all orders over £XX. For orders below this threshold, a flat rate of £X.XX applies. Express shipping is available at an additional cost.
Do you ship internationally?
We currently ship to the UK and selected international destinations. International shipping rates and delivery times vary by location. Please contact us for a quote on international orders.
How can I track my order?
Once your order has been dispatched, you'll receive an email with a tracking number. You can use this to track your delivery online. If you haven't received a tracking email, please check your spam folder or contact us.
Returns & Refunds
What is your returns policy?
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition you received them. To start a return, please contact our customer service team.
How do I return an item?
Contact our customer service team to arrange a return. We'll provide you with a returns address and any necessary instructions. Please ensure items are packaged securely to prevent damage during transit.
When will I receive my refund?
Once we've received and inspected your return, we'll process your refund within 5-10 working days. The refund will be issued to your original payment method. Please allow additional time for your bank to process the transaction.
General Questions
How do I contact customer service?
You can reach us via our contact page, by email, or by phone during business hours. We aim to respond to all enquiries within 24 hours.
Do you have a warranty on your products?
Yes, all our products come with a standard manufacturer warranty. The warranty period varies by product. Please check the product description or contact us for specific warranty information.