Privacy Policy

Welcome to Cookingdom ("The Heart of Exceptional Kitchens"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from us. This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 1. Data Controller Identity,

For the purposes of the UK GDPR, the Data Controller is KCH E COMMERCE LTD, trading as Cookingdom, registered in the United Kingdom at 128 City Rd, London, EC1V 2NX, United Kingdom. If you have any questions about this Privacy Policy, please contact Kenneth Holdipp, our business contact, at contact@cookingdom.co.uk.

2. lawful Basis For Processing. We process your personal data under the following lawful bases:

• Consent: Where you have given explicit consent (e.g., subscribing to our newsletter).
• Contract: Where processing is necessary for the performance of a contract (e.g., processing your order and delivering your premium cookers, ovens, or hobs).
• Legitimate Interest: Where it is necessary for our legitimate business interests, provided your fundamental rights do not override those interests (e.g., fraud prevention and website analytics).

3. Data Subject Rights

Under the UK GDPR, you possess several rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances.
• Right to Data Portability: You can request the transfer of your data to another service provider.
• Right to Object: You can object to our processing of your personal data, particularly for direct marketing purposes.

4. Data Retention Periods

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, customer order data is retained for a period of six (6) years after the purchase to comply with UK tax laws.

5. Cookie Categories

Our website uses cookies to enhance your browsing experience. These fall into three main categories:

• Essential Cookies: Necessary for the website to function (e.g., shopping cart functionality).
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

6. Third-Party Data Sharing

We do not sell your personal data. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, such as payment processors, shipping carriers (e.g., Royal Mail, DPD, Evri), and IT support providers. These parties are bound by strict confidentiality agreements.

7. International Data Transfers

If we transfer your personal data outside the UK or the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

8. How to Make a Complaint

If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO). You can contact the ICO at https://ico.org.uk/ or by calling 0303 123 1113.